TERMS & BOOKING
CONDITIONS
1. General
“Owners” means
P & G Gregory. “Applicants” means clients
applying to rent a property. “Tenants” means
Applicants when they have taken up residence. “Owners
Booking Form” means the Booking Form specified
by the Owners to be used by all Applicants.
“The Owners Acceptance
Form” means the form issued by the Owners to the
Applicants by way of acceptance of the offer by the Applicants
to hire the property specified.
2. Reservation
Applicants can reserve property
over the telephone, by Fax or e-mail but, the Owners
accept no liability whatsoever for such reservations.
Applicants should note that no contract for any property
exists between them and the Owners until the Applicants
have received the Owners Acceptance Form.
3. Booking Procedure
a) The offer by the Applicants:
Bookings may only be accepted
if made in writing on the Owners official Booking Form
when all questions have been answered satisfactorily.
For bookings made more than 6 weeks prior to the tenancy
commencement date a deposit of 1/3rd of the rent must
be delivered with the completed Booking Form. If a booking
is made less than 6 weeks before the commencement date
the full rent together with any additional charges must
be tendered at the time of delivery of the Owners Booking
Form.
In the event that the Owners
do not accept an Applicant’s Offer all monies paid
by way of deposit will be refunded immediately.
b) Acceptance by the Owners:
Following receipt of the Owner’s
Booking Form as above, the Owners will accept or reject
the Applicant’s offer and in the event of acceptance
will forward the Owner’s Acceptance Form to the
Applicants whereupon a contract will exist between the
Owners and the Applicants which will be subject to these
conditions.
4. Final Payment
Once the Owners Acceptance
Form has been issued, the Applicants are liable for the
payment of the balance of rent together with any additional
charges 6 weeks before the start date of the tenancy.
Non-payment by the due date will be treated as a cancellation
and the Owners may re-let the property without reference
to the Applicants who remain liable for payment of the
full amount on the same basis as in the event of cancellation
[see 5 below].
The Owners are not obliged
to send reminders – the due date for the balance
is indicated on the Owner’s Acceptance Form.
5. Cancellation
All Applicants are advised
to take out Personal Cancellation Insurance. Any request
to cancel a booking must be sent or delivered to the
Owners in writing signed by the Applicant. Whilst the
Applicant remains liable for the final payment by the
due date as shown on the Owner’s Acceptance Form
the Owners will offer the property for let and will use
whatever means they consider reasonable to re-let the
property for the period booked. If the Owners are successful
the Applicant will be refunded the difference between
the monies they have paid less the sums receivable from
the re-letting after deduction of all costs and expenses
incurred by the Owners which shall include a fee of £25
per week booked by the Applicant.
6. Price Changes
The Owners reserve the right
to amend prices quoted in the Brochure due to errors
or omissions or changes in the VAT rate.
7. Method of Payment
Payment may be made by cheque,
postal order, credit/debit cards [Visa, MasterCard, Maestro,
Visa Debit, Switch, Solo, Visa Electron or JCB]. If paying
by card please ensure that the cardholders name, address,
telephone number and the expiry date of the card are
included on the Owners Booking Form.
Cheques or postal orders should
be made payable to P & G Gregory. In no circumstances
are post-dated cheques acceptable. Any charges raised
against the Owners by their bank for handling dishonoured
cheques will be passed on to the Applicant.
8. Authority to Sign
The Applicant acknowledges
that he/she/they are authorised to sign the Owner’s
Booking Form on behalf of all persons who will occupy
the property for the period for which it has been booked
and that all those persons are aware of the Booking Conditions.
The Applicant shall be a member of the party occupying
the property and be over the age of 18 years, and is/are
required to acknowledge the following:
a) Each member of the party
must be listed on the Owner’s Booking Form and
any change in the members of the party shall be notified
in writing to the Owners as soon as is practicable who
may, at their discretion, refuse to accept any such change
in which event the booking shall be deemed to have been
cancelled subject to Clause 5 above.
b) The property details state
the maximum number of persons permitted to occupy the
property and grounds. Any breach of this provision will
constitute a breach of contract whereupon the Owners
may terminate the booking forthwith in which event all
monies paid by the Applicant will be forfeit.
c) The Owners reserve the
right to refuse admittance of any party if in the Owner’s
absolute opinion the Applicant or any person of the group
is unsuitable for the property due to age, ill health,
disability, inexperience or any other good and proper
reason not otherwise being a breach of these conditions.
In such an event all sums paid by the Applicant shall
be repaid in full and the Contract shall be discharged
without further liability on either party.
d) The Owners reserve the
right to re-possess the property at any time where damage
has been caused by the Applicant or any member of the
group or in the Owner’s absolute opinion is likely
to be caused by the Applicant or any member of the group
or other person visiting the property at the invitation
of any such person. In such an event the Owners shall
not be liable to make any refund whatsoever.
9. Eligibility
Bookings will not be accepted
from:
a) Applicants under the age
of 18 years.
b) Groups of single persons
under the age of 25 or single sex groups, except by prior
arrangement.
10. The Tenancy
This agreement is made on
the basis that the property is to be occupied by the
Tenant for a holiday as mentioned in the Housing Act
1988 Schedule 1, paragraph 9 and the Tenant acknowledges
that the tenancy granted by this agreement is not an
assured tenancy and that no statutory periodic tenancy
will arise when it ends.
11. Tenants’ Obligations
The Tenants agree
a) To pay for all telephone
charges incurred during a tenancy by tendering credit
card details upon arrival.
b) To pay for any losses or
damages to the property, however caused. [Reasonable
wear and tear excluded] unless the cost of making good
such loss or damage can be fully recovered under any
householder’s insurance policies maintained by
the Owners.
c) To take good care of the
property and leave it in a clean and tidy condition at
the end of the tenancy. A cleaning service is not provided
during the tenancy unless otherwise requested.
d) To permit the Owners and
any Agents or Licensees reasonable access to the property.
e) Not to part with possession
of the Property or share it except with members of the
party identified on the Booking Form.
f) Not to cause any annoyance
or become a nuisance to occupants of adjoining premises.
12. Risk
a) The use of the property
or any amenity that may be provided by the Owners are
entirely at the Tenant’s risk and no responsibility
can be taken for any loss, damage or injury to persons
who make use of them or any belongings of the persons
who use them.
b) All cars and other vehicles
are parked entirely at the Tenant’s risk. The Owners
can take no responsibility for any loss or damage to
any car, vehicle or any contents thereof.
c) Whilst the Owners will
endeavour to return any baggage or personal property
left behind after the holiday [subject to a charge which
may be deducted from the Security Deposit] they can take
no responsibility in respect thereof.
The properties are close to
unfenced waterways. You must be entirely responsible
for the safety of any children staying in the property
or being there at your invitation. Strictly NO SWIMMING
in the waterways.
13. Refundable
Key Deposit
Applicants
are required to lodge a Security Payment of £100.00
or £50.00 per property with the Owners with the
Final Payment. This sum will be held to cover losses,
damage and additional cleaning charges that might arise
if the property is left in an unsatisfactory condition.
Charges for extra services may be deducted from this
payment in addition to the charges that may have to
be applied due to an alteration in VAT or other expenses.
This deposit less any deductions will be refunded within
fourteen days after the tenancy ends.
14. Duration and Times of
Letting
All properties are available
for short and long term breaks throughout the year unless
otherwise stated on our Price List.
Properties are accessible
no earlier than 4.00pm on the day of arrival and must
be vacated by no later than 10.30am on the day of departure
unless otherwise agreed.
Weekly breaks are to run from
Friday to Friday unless otherwise agreed. The period
booked cannot be extended unless approval in writing
is given by the Owners. Tenants will be liable for any
costs incurred because of an authorised extension.
15. Non-Availability of Property
If for any reason beyond the
Owners control the property is not available on the date
booked [owing to fire damage for example] or the property
is unsuitable for holiday letting, all rent and charges
paid in advance by the Applicant will be refunded in
full but the Applicant shall have no further claim against
the Owners.
16. Complaints
All complaints should be notified
to the Owners’ Manager immediately so that the
matter can be investigated and, if necessary, remedial
action taken. In no circumstances will compensation be
paid in respect of complaints raised after the tenancy
has ended in circumstances when the Tenant has not drawn
the matter to the Owners attention, or has denied the
Owners the opportunity of investigating the complaint
in order to put the matter right during the tenancy.
17. Pets
Pets are only allowed by prior
permission from the Owners at the standard charge as
quoted on the Booking Form. If this provision is broken
by any Tenant the Owners reserve the right to terminate
the tenancy forthwith whereupon no refund shall be made
whatsoever. There must be no more than two dogs in the
cottage at any time. All dogs must be kept under strict
control at all times whilst on the property. Any fouling
of lawns, paths etc. must be cleared up without delay.
The Tenant must bring the dogs bedding. Dogs must not
be left in the property unattended. Dogs are not allowed
on beds, chairs or settees.
18. Barbecues
Barbecues are supplied on the strict
understanding that they are only to be operated by adults
and that children are supervised whilst they are in use.
19. Inventory
A comprehensive inventory
is provided with each property. Any discrepancy with
the inventory must be reported to the Owner’s Manager
within 24 hours of arrival otherwise it will be assumed
that the inventory is correct.
20. Access
The Owners or their Manager
or other representatives shall be allowed access to the
properties at any reasonable time during the tenancy.
21. Breach of Contract
If there shall be a breach
of any of these conditions the Owners reserve the right
to re-enter the property and terminate the tenancy without
prejudice to any other rights and remedies of the Owners.
22. Law of the Contract
The Contract is deemed to
have been made in Frome, Somerset and is subject to the
laws of England and Wales.
23. Discrepancies
In the event of a discrepancy
between these Booking Conditions and any other contents
of any brochure, these conditions shall prevail.
Only The Manger (sleeping 6) is suitable for wheelchair
access - detailed measurements are available on request.
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