Frequently Asked Questions
“What does the rental payment
include?”
Our prices include all bed linen (beds made) towels, electricity,
heating and VAT. We also provide an initial supply of cleaning
materials (toilet rolls, washing up liquid, dishwasher tablets,
tea towels etc) ample for a short break.
“What time can I arrive and
what time do I have to depart?”
Properties are available from 4pm on the day of arrival and
check out is no later than 10.30am on the day of departure.
Earlier arrival and later departures can be arranged, providing
there are no incoming or outgoing guests on that day.
“What if I have to cancel
my booking?”
We can provide details of cancellation insurance.
Travellers
Protection Services Ltd is a company specialising in UK Holiday
insurance. When you book a UK Holiday you are entering into
a legal binding contract – cover is recommended for
unforeseen eventualities.
Please request their brochure when booking or call them
direct on 0870 7744056.
“How and when
is my key security payment refunded?”
The £100 or £50
refundable key security payment is to cover for any key loss,
telephone calls or excessive damage. We do not charge for
normal wear and tear.
Refund of this deposit is paid
within seven days of your departure, by whichever method
your original payment was made.
“Do you provide high chairs
and cots?”
Yes we do. There is no
charge, however please book, so we can ensure stock. We
do not however provide bedding for the cots.
“Do you allow pets?”
A maximum of two pets are allowed
in each cottage at a charge of £20.00 per pet. We have
ten acres of excellent riverside walks!
Please see our terms for more details.
|
